Integrated DNA Technologies

  • Support Technician Intern

    Job Locations US-IA-Coralville
    Posted Date 2 weeks ago(7/10/2018 11:22 AM)
    ID
    2018-3922
    # of Openings
    1
    Category
    Information Services
    Shift/Schedule
    M-F 40 Hour Week (United States of America)
  • Overview

    This internship is estimated to last 3-6 months.  The intern will work 20-30 hours/week with a flexible schedule to meet business needs. 

     

    The Support Technician Intern provides desktop support on a global level for IDT employees, while also serving as the single point of contact for all incoming IT requests. The Intern will gain valuable experience and understanding within the Support Services department IDT. 

    Responsibilities

    Essential Functions:

    • Routes incoming incidents and service requests to the appropriate functional areas within IT, in a timely manner
    • Installs, troubleshoots and repairs a variety of hardware and software platforms via phone, web and in-person channels
    • Performs basic networking to local desktop computers and other network enabled devices
    • Supports and maintains production printing devices including laser, thermal transfer and direct thermal technologies
    • Configures and supports company owned mobile devices for both on and off site users
    • Communicates clearly and professionally with internal customers
    • Works effectively as part of a team to achieve established outcomes
    • Demonstrates behavior consistent with the Integrated DNA Technologies Core Values
    • Performs other duties as assigned

    Qualifications

    Education/Licensure:

    • High School diploma required
    • Pursuing Associate degree or bachelor’s degree in Information Systems or related field preferred

     

    Other Job Qualifications

    • Skills include but not limited to: organization, prioritization and adaptability
    • Good communications skills
    • Good analytical and problem-solving skills
    • Ability to perform a variety of duties easily changing from one task to another
    • Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.

     

    Physical Requirements:

    Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently

    Frequent (34-66% of work day)

    • Reaching: extending hand(s) and arm(s) in any direction.
    • Sitting: to assume a position in which the weight is largely supported by the buttocks, usually with the body vertical and the thighs horizontal.
    • Walking: moving about on foot to accomplish tasks.
    • Talking: expressing or exchanging ideas by means of the spoken work- those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
    • Hearing: perceiving the nature of sounds at normal range; ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when auscultating and percussing.
    • Repetitive Motion: substantial movements (motion) of the wrists, hands, and/or fingers.

    Occasional (33% or less of work day)

    • Standing: maintaining an upright position.
    • Lifting: raising objects from a lower to a higher position or moving objects horizontally from position to position.
    • Bending: bending body downward and forward by bending spine at the waist and/or bending leg; bending legs at knee to come to rest or kneel.
    • Climbing: stairs, stools, ramps, ladders.

     

    Visual Acuity:

    • Work requires close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
    • Ability to read pertinent printed material.
    • Ability to prepare and read written documentation; use of computer.

     

    Integrated DNA Technologies is an equal employment and affirmative action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

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