Integrated DNA Technologies

  • Support Specialist

    Job Locations US-CA-San Diego
    Posted Date 6 days ago(6/12/2018 8:15 PM)
    ID
    2018-3832
    # of Openings
    1
    Category
    Information Services
    Shift/Schedule
    MTWThF 9:00A-6:00P (United States of America)
  • Overview

    Provides desktop support on a global level for IDT employees, while also serving as the single point of contact for all incoming IT requests

    Responsibilities

    • Route incoming incidents and service requests to the appropriate functional areas within IT in a timely manner
    • Install, troubleshoot and repair a variety of hardware and software platforms via phone, web and in-person channels
    • Perform basic networking to local desktop computers and other network enabled devices
    • Support and maintain production printing devices including laser, thermal transfer and direct thermal technologies
    • Configure and support company owned mobile devices for both on and off site users
    • Provide a high quality customer services experience when interacting with users
    • Empower users via product and/or process training whenever possible
    • Help maintain the tracking and disposal of capitalized IT hardware
    • Configure and maintain A/V equipment for conference rooms and on/off site presentations

    Qualifications

    Education

    • High School diploma required
    • Associate’s degree or BS in Information Systems or related field preferred 

     

    Professional Experience

    • 2-3 years of IT service delivery preferred

     

    Other Job Qualifications

    • Must be organized and have the ability to prioritize and resolve incidents with minimal supervision
    • Must have excellent communications skills
    • Must have excellent analytical and problem solving skills
    • Experience with Microsoft Active Directory 
    • Adaptability to performing under stress when confronted with emergent, critical, unusual, or dangerous situations, or situation in which working speed and sustained attention are make-or-break aspects of the job. 
    • Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.
    • Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers. 
    • Adaptability to situations requiring the precise attainment of set limits, tolerances or standards

    Physical Demand Requirements
    Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently

     

    Integrated DNA Technologies is an equal employment and affirmative action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

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