Integrated DNA Technologies

  • Scientific Applications Specialist

    Job Locations US-IA-Coralville
    Posted Date 4 weeks ago(4/27/2018 5:21 PM)
    # of Openings
    Customer Service
    MTWThF 9:00A-6:00P (United States of America)
  • Overview

    The Scientific Applications Specialist provides professional customer service and technical support to IDT customers regarding product recommendations and end-use, provides experimental and assay design expertise for customers, and develops technical content and training.


    • Communicates with and supports customers to provide pre- and post-sales technical support for a growing product offering.
    • Troubleshoots product use and applications by using customer provided data and information, as well as IDT sales and manufacturing databases.
    • Answers all customer inquiries received by phone, email and chat.
    • Documents all incoming and outgoing customer interactions in IDT’s Customer Relationship Management (CRM) database.
    • Supports other IDT service departments and Sales through consultation or escalation of product questions, customer issues, and technical inquiries as needed.
    • Handles the intake and completion of custom design requests.
    • Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting resolution to the customer’s satisfaction.
    • Uses available resources to formulate a timely and informed customer response; reaches out to appropriate resources as necessary if the customer concern falls outside range of expertise.
    • Presents technical information in regularly scheduled department meetings.
    • Contributes regularly to the growing database of technical information and reviews this information.
    • Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.
    • Performs other duties as assigned.



    • Bachelor’s degree in Biology, Chemistry, or related science field required; M.S or Ph.D. is preferred.

    Professional Experience:

    • Previous experience in the life science industry, a research lab environment or relevant experience preferred.
    • Excellent computer skills that include Microsoft Office applications and proficiency in typing required.

    Other Job Qualifications:

    • Ability to analyze data, identify key issues, and solve problems using critical thinking skills.
    • Skill to critically review and accurately interpret data provided by the customer during the troubleshooting process.
    • Ability to comprehend, interpret, and convey relevant scientific information.
    • Ability to search current scientific literature for potential relevant methods and techniques to acquire necessary information to fill technical gaps.
    • Ability to effectively communicate, both orally and in writing, to customers and colleagues.
    • Ability to multitask and adjust priorities in a quick paced environment.
    • Ability to keep key personnel informed and up-to-date of imminent issues.
    • Ability to probe skillfully to get the facts when others are averse to providing detailed information.
    • Ability to work independently or collaboratively in a group.
    • Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.
    • Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.
    • Adaptability to accepting responsibility for the direction, control or planning of an activity.

    Physical Requirements:

    Exert up to 10lbs. of force occasionally and/or up to a minimal amount frequently

    Integrated DNA Technologies is an equal employment and affirmative action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.


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