Integrated DNA Technologies

  • Quality & Document Coordinator

    Job Locations US-IA-Coralville
    Posted Date 2 weeks ago(4/10/2018 9:57 AM)
    ID
    2018-3759
    # of Openings
    1
    Category
    Customer Service
    Shift/Schedule
    M-F 40 Hour Week (United States of America)
  • Overview

    The Quality & Document Coordinator will collect, organize, monitor and distribute information related to quality and process improvement functions in the B2B Business Unit. This would include compliance to and documentation of quality management standards, such as ISO 9001 and ISO 13485.  This role serves to develop systems and generate reports in these areas to optimize our management of relevant details and action items, supporting the efforts of the B2B Account teams to provide top-level customer service to our clients.

    Responsibilities

    Essential Functions:

    • Coordinates the approval of updated controlled documents from B2B Accounts teams. Drafts, circulates and stores process updates to B2B staff.
    • Reviews controlled documents, proofreads new documents for accuracy and makes necessary changes.
    • Creates new documents (controlled work instructions, SOPs, OMRs, aides, etc.) in partnership with B2B Accounts teams as needed.
    • Routes new documents and change requests through the QMS system (QA function). Performs controlled copy and internal reference document audits to support internal audit activities.
    • Works with our management team, participates in findings-related action item execution from internal audit or customer audit events.
    • Provides centralized organizational support to B2B Accounts teams for Customer Complaint investigations, including but not limited to managing action items and updating QA investigation documents. Documents and circulates conference call action items and decisions. Performs other non-customer-facing duties as needed.
    • Coordinates and organizes customer Change Notification events in collaboration with Manufacturing, QA and B2B Accounts teams. Records and reports results using Salesforce and/or other systems to ensure thorough completion of the event.
    • Assists to maintain SPO and TechReview SharePoint site(s) and ensures timely response and closure for inquiries and orders between B2B Accounts teams and Manufacturing.
    • Manages and maintains Document Retention practices for B2B incorporating guidance from Legal and B2B Management.
    • Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.
    • Performs other duties as assigned.

    Qualifications

    Education:

    • Associate’s degree in QA, business, or science related field required.
    • Bachelor’s degree preferred.

    Professional Experience:

    • Two years IDT or equivalent experience preferred.
    • Proven work experience with written communication in a business setting required.
    • Proficiency in a variety of PC software programs with strong working knowledge of Microsoft Office required

    Other Job Qualifications

    • Ability to be methodical in planning, organizing and informing.
    • Demonstrates a high level of administrative competence.
    • Performs with accuracy, thoroughness and effectiveness.
    • Skills of written communication; writing with clarity, accuracy and consistency.
    • Ability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure.
    • Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.

    Physical Requirements:

    Exert up to 10 lbs. of force occasionally and/or up to a minimal amount frequently

    Constant (67%-100% of work day)

    • Sitting: to assume a position in which the weight is largely supported by the buttocks, usually with the body vertical and the thighs horizontal.
    • Using Fingers/Grasping/Feeling: writing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. Applying pressure to an object with the fingers or palm and perceiving attributes of objects such as size, shape, temperature or texture by touch.
    • Talking: expressing or exchanging ideas by means of the spoken work- those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
    • Hearing: perceiving the nature of sounds at normal range; ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when auscultating and percussing.
    • Repetitive Motion: substantial movements (motion) of the wrists, hands, and/or fingers.

    Frequent (33% or less of work day)

    • Standing: maintaining an upright position.
    • Walking: moving about on foot to accomplish tasks.
    • Lifting: raising objects from a lower to a higher position or moving objects horizontally from position to position.

    Occasional (33% or less of work day)

    • Reaching: extending hand(s) and arm(s) in any direction.
    • Bending: bending body downward and forward by bending spine at the waist and/or bending leg; bending legs at knee to come to rest or kneel.
    • Pushing/Pulling: using upper extremities to press against something with steady force in order to thrust forward, downward or outward/using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion.
    • Climbing: stairs, stools, ramps, ladders.

    Visual Acuity:

    • Work requires close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
    • Ability to read pertinent printed material and distinguish colors.
    • Ability to prepare and read written documentation; use of computer.

    Integrated DNA Technologies is an equal employment and affirmative action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

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