Integrated DNA Technologies

Business Process Owner - Knowledge Management

Job Locations US-IA-Coralville
Posted Date 1 month ago(1/19/2018 1:32 PM)
ID
2017-3594
# of Openings
1
Category
Corporate
Shift/Schedule
M-F 40 Hour Week (United States of America)

Overview

Purpose statement:

The Business Process Owner of Knowledge Management is responsible for organizing, directing, and managing all aspects of the SAP systems knowledge management strategy.  This role has global accountability for creation and maintenance of materials used for SAP systems and business process training.

Responsibilities

Essential Functions:

  • Owns and maintains the SAP systems learning approach including maintenance of learning content and document management
  • Maintains and updates Workforce Performance Builder (WPB) for Business Process Procedures (BPPs) and ERP business user training materials
  • Works closely with Functional Process Experts to design and implement training for new capability enhancements and acts as liaison to businesses for ongoing training development
  • Interfaces with business leadership, Business Process Owners, and Functional Process Experts on a regular basis to ensure that training and resource expectations are being realized
  • Serves as first line support to IDT’s global organization and responds with appropriate sense of urgency for all regional sites.
  • Works closely with QA to review, administer, and update training content in Master Control
  • Maintains collaborative relationships with business and technology stakeholders and functional and site leadership to ensure a comprehensive perspective of IDT’s global customer experience, objectives, and strategies
  • Participates in project pipelines when needed
  • Creates and maintains training materials to ensure consistency with changes in job / role mapping
  • Maintains IP5 tool with role and T-code mapping and liaises with Security team on new role requirements
  • Defines instructor preparation process, training delivery approach and training environment strategy. Coordinates the delivery of ERP/business process training – logistics, facilities, scheduling, enrollment and tracking of completion
  • Works with Organizational Change Lead to ensure consistency between communication messages and training
  • Aligns training to ERP-specific business processes including upgrades
  • Demonstrates behavior consistent with the Integrated DNA Technologies Core Values
  • Performs other duties as assigned

Qualifications

Education:

  • Bachelor’s degree in a related field required, Master’s degree preferred.

Professional Experience:

  • Minimum of 5 years related knowledge management, quality systems or HR experience required
  • Understanding of IDT’s software and information management system

 Other Job Qualifications

  • Ability to develop and implement strategic, tactical, and operational plans and lead the organization in achieving its goals
  • Ability to establish and maintain project priorities
  • Skill to effectively manage time to meet operational needs and desired outcomes
  • Ability to establish and maintain cooperative working relationships
  • Skill to work effectively under pressure
  • Ability to work in a team environment, remaining attentive to ideas, recognizing responsibilities, and actively participating with others to accomplish assignments and achieve desired goals
  • Ability to develop and effectively utilize all available resources
  • Ability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure.
  • Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.
  • Ability to accept responsibility for the direction, control or planning of an activity.
  • Adaptability to situations requiring the precise attainment of set limits, tolerances or standards.

Physical Requirements:

Exert up to 10 lbs. of force occasionally and/or up to a minimal amount frequently

Constant (67%-100% of work day)

  • Talking: expressing or exchanging ideas by means of the spoken work- those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
  • Hearing: perceiving the nature of sounds at normal range; ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when auscultating and percussing.

Frequent (34%-66% of work day)

  • Sitting: to assume a position in which the weight is largely supported by the buttocks, usually with the body vertical and the thighs horizontal.
  • Standing: maintaining an upright position.
  • Walking: moving about on foot to accomplish tasks.
  • Using Fingers/Grasping/Feeling: writing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. Applying pressure to an object with the fingers or palm and perceiving attributes of objects such as size, shape, temperature or texture by touch.
  • Repetitive Motion: substantial movements (motion) of the wrists, hands, and/or fingers.

Occasional (33% or less of work day)

  • Reaching: extending hand(s) and arm(s) in any direction.
  • Lifting: raising objects from a lower to a higher position or moving objects horizontally from position to position.
  • Bending: bending body downward and forward by bending spine at the waist and/or bending leg; bending legs at knee to come to rest or kneel.
  • Pushing/Pulling: using upper extremities to press against something with steady force in order to thrust forward, downward or outward/using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion.
  • Climbing: stairs, stools, ramps, ladders.

Visual Acuity:

  • Ability to read pertinent printed material and distinguish colors.
  • Ability to accurately read measurements on equipment.
  • Ability to prepare and read written documentation; use of computer.

Integrated DNA Technologies is an equal employment and affirmative action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

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